Handwritten win-back cards for subscriptions and lapsed customers
A cancellation email is easy to ignore. A personal card that thanks someone and asks what went wrong, written in real ink, gets read, and sometimes answered.
- A cancellation or a failed renewal
- Subscribers who paused
- Customers who stopped ordering
- Accounts that look at risk before renewal
Hi Jamie, We saw you cancelled last week, and we wanted to thank you for the year you spent with us. If something let you down, reply to our last email and tell me. I read every answer. Sam, founder
You send the exact words. Keep it short and specific: a card holds up to 500 characters, and the best ones use far fewer.
Wire it to the event once. Every card after that writes itself.
The event fires
Your product sees the moment and posts one request with the recipient and the message.
We check and write it
Every word is read back before a robot writes it with a real pen on your card design.
It arrives by mail
Stamped and mailed from New York, in the US and abroad, with its status in your portal.
Send your first note.
Tell us what you want to send and we will set up your workspace.